206 Richmond Road, Kingston upon Thames KT2 5HE Tel: 020 8546 2201

Complaints Procedure

Our aim is to provide the highest possible quality of service and dental care.

You can help us to maintain this level of care and service by letting us know if any queries or problems arise with your treatment or anything else to do with the practice.

We will always try to deal promptly with your queries and you can be assured of a sensitive and confidential response.

All our staff are trained in our complaints procedure so you may address any query to myself or either of the dentists or nurses.

We aim to acknowledge any concern within 2 working days and to respond in full within 10 working days. If we cannot fulfil these timescales, we will let you know promptly and update you regularly.

In the unlikely event that the practice is unable to deal with any complaint to your satisfaction, you should contact:

For private patients:
Dental Complaints Service
Tel: 08456 120 540
e-mail info@dentalcomplaints.org.uk

For NHS patients:
NHS England
Tel: 03003112233
e-mail: England.contactus@nhs

Helen Horsefield
Practice Manager